• Training designed for customer service and sales teams

• Training duration — 7 hours (in person)

• Successful Collaboration in the Customer Service Team

Successful Collaboration in the Customer Service Team - Training Content

During the training, the core principles and criteria of successful collaboration are defined and described. Through various practical team collaboration exercises, situations and areas requiring improvement are identified and analyzed - including communication, decision-making, listening, and employee engagement in the team's overall work. As a result of the training, participants gain a better understanding of what teamwork looks like: in which situations and areas the team's collaboration is working well, and where improvements are needed. Participants also gain the understanding and tools needed to influence and improve collaboration within the team.