Excellent Customer Service

Training designed for customer service specialists, teams, and ambitious leaders.

Training duration — depends on the specific need and number of participants. Format — in person or remote.

The training will cover the most important topics where mistakes are most commonly made, include simulations, and involve analysis of specific cases. Participants will learn methods they can adapt not only to the specifics of their work, but also to their own personal strengths.

Participants will learn topics and develop skills for:

Successful customer service — making the client feel comfortable and encouraging them to continue the relationship.
Effective and high-quality conversations.
Understanding customer needs — being able to understand the client in order to find a mutually beneficial solution.
Valuable argumentation.
Handling customer objections — being able to stay calm under stressful conditions.

Excellent Customer Service Training Topics

Fundamentals of customer service.

Customer wants and satisfaction.

Criteria for excellent service.

Business etiquette in conversations. Elements of speech. Non-verbal communication.

Stereotypes in customer service.

Practical tools for questioning and argumentation.

Handling customer objections. Reaching agreement with the client. Closing the conversation.

Name *

E-mail *

Message *